Synapse 3 keeps Crashing sporadically | Razer Insider
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Synapse 3 keeps Crashing sporadically

T
I've tried everthything, at random times during gaming sessions all my mouse/keyboard binds and chroma effects stop working, the chroma freezes and the buttons on the mouse reset back to 1,2,3 etc. instead of U,G,M like i have them set, when i go into synapse to check it out all the profiles look right but the dropbar to select profiles is blank. i've updated and repaired the app to no avail, and stopped one of the chroma SDK services from launching on start up. (which has caused problems with some games in the past) and its still behaving as it was before. its a super annoying problem. has anyone else experienced this? how do i fix it?
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12 Replies

J
Same here. It's so bad I assume it's been like this for years. It's been doing it since I got it last October.
E
  • Eluryh
  • Insider Mini
  • 5 replies
  • April 19, 2020
Same here. I have a Blackwidow Chroma, a Mamba TE, a Goliathus Extended Chroma and a Kraken headset. Synapse keeps disconnecting every few minutes, losing the lightning effect and resetting it, like if I was unplugging and plugging again the USBs on my computer. The fact is that, if I close the Synapse 3 app on tray, of course the lightning effect will remain as a cycle effect, with no control to it, but my devices will not reset anymore. So I think the problem lays on Synapse.
Razer.Speedcr0ss
Hey everyone! Thanks for posting your concerns here. What's your current Razer Synapse version? Have you tried signing in as a guest or using a different Razer Synapse account? Should the issue persists, please gather the Razer Synapse 3.0 logs by following the steps here. Save the files via Google Drive or to another online drive account then send the link via PM. Let's continue from there.
E
  • Eluryh
  • Insider Mini
  • 5 replies
  • April 20, 2020
Razer.SpeedCr0ss
Hey everyone! Thanks for posting your concerns here. What's your current Razer Synapse version? Have you tried signing in as a guest or using a different Razer Synapse account? Should the issue persists, please gather the Razer Synapse 3.0 logs by following the steps here. Save the files via Google Drive or to another online drive account then send the link via PM. Let's continue from there.
My Razer Synapse version is 3.5.331.33010. I've sent you my logs.
Razer.Speedcr0ss
Eluryh
My Razer Synapse version is 3.5.331.33010. I've sent you my logs.
Thanks for the notice. I've replied to your PM.
C
This is currently happening with me and I have done everything I can think of from re-downloading and reinstalling to giving permissions and running as an administrator, etc. This is very frustrating, and looks like this has been an issue for quite some time. I am not sure what there is left to do, if anything.
Razer.Speedcr0ss
ChieftainRez
This is currently happening with me and I have done everything I can think of from re-downloading and reinstalling to giving permissions and running as an administrator, etc. This is very frustrating, and looks like this has been an issue for quite some time. I am not sure what there is left to do, if anything.
Hey there! Does the issue happen while logged in as a guest user? Also, do you have a Razer Support case number? Should the issue persists, please send me a PM. I'll wait for your follow-up.
P
  • Polohs
  • 2 replies
  • July 8, 2020
This is happening to me as well. I have done a complete uninstall & reinstall, nothing works. Synapse 3 will not load. I have a ticket #. I have sent my logs and supposedly it was escalated to the Tier 2 Team. Support told me I would hear back in 48 hours, it has now been 6 days
G
Yeah, based on what I am seeing here with support, this issue has been ongoing for some time. I think it's time to switch to another company.
Razer.Speedcr0ss
Polohs
This is happening to me as well. I have done a complete uninstall & reinstall, nothing works. Synapse 3 will not load. I have a ticket #. I have sent my logs and supposedly it was escalated to the Tier 2 Team. Support told me I would hear back in 48 hours, it has now been 6 days
Hey there! Please send me a PM together with your email address or case number. Let's continue from there.
P
  • Polohs
  • 2 replies
  • July 9, 2020
Razer.SpeedCr0ss
Hey there! Please send me a PM together with your email address or case number. Let's continue from there.
PM sent.
Razer.Speedcr0ss
Polohs
PM sent.
I replied to your PM. I'll wait for your follow-up.
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