Synapse 3 keeps resetting profiles | Razer Insider
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After I lock my computer (Windows 10) and log back in later, one of 2 things usually happens to Synapse 3:



1) Either the lighting profile has switched from whatever I have saved in my profile (advanced effect made in Chroma studio) to some Quick effect (usually spectrum cycling, sometimes ambient awareness)



or



2) The profile for both my Deathadder Elite and Cynosa Chroma has disappeared from the list of profiles, effectively reverting all settings to defaults, making any customization of the said products unusable.



Restarting Synapse will bring the profile back until one of the 2 things happen again. This is always triggered by locking/unlocking the computer. Might not happen every time but will happen eventually.

This has happened on 2 different computers, I have made numerous profiles, reinstalled Synapse multiple times, so it's fairly obvious that this is a bug in Synapse itself. I have read from this forum that other people have this problem too but it's been years and no one seems to be doing anything to fix it.



Also made a support request (201122-000248) just now and I have made these in the past but the support can't be bothered to answer.
So, their official answer is to simply deny that such problem exists in their software:





Hi Silver,



Thank you for patiently waiting for our email and we apologize for the delay.



With the information that you have provided, and after carefully attempting to reproduce your issue, our Development Team identified that the behavior of your software is caused by external factors outside of our team’s means. There may be third party software installed or corrupted files on the operating system that is affecting your Razer Software to behave this way.



Below are some of our steps that you may want to perform that might help you rectify the issue. Please note that pursuing any of the below steps is totally up to you as Razer will not be liable for any Data Loss, Data Corruption or any effects that would result by performing any of the steps below. Also, do note that these steps are not guaranteed a fix to the issue, it is recommended that you should keep your Razer Software up to date.



1. Perform a clean reinstall of Razer Synapse (https://mysupport.razer.com/app/answers/detail/a_id/1708/track/AvO0lQr7Dv8Q~QLBGuse~yL3Iu8qYi75Mv9j~zj~PP_q) Please follow the exact steps in order to completely remove any corrupt files that may be causing the issue.

2. Install/Uninstall any latest Mac OS or Windows Update

3. System Maintenance (Performed by a technician)

4. Reset/Reinstall/Repair Operating System.



Thank you for cooperating with us and please feel free to keep us posted.



If you have any update to share or have any other concerns feel free to contact us at https://support.razer.com/contact-support



All the best,



Chad

Level 2 Technical Support Team

Razer Inc.
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