When i delete all the files in my computer related to razer and make a fresh install, synapse works. until i quit the app/turn off my pc, then the app wont open unless i again delete all the files, and then uninstall razer synapse and make a fresh install.
This started happening around 3-4 days ago when i updated razer syanpse, there was a new update 3-4 days ago. Before that ive never had this problem.
This is the windows system log/error in device reliability report:
Source
Razer Synapse 3
Summary
Stopped working
Date
10/12/2022 08:49
Status
Report sent
Description
Faulting Application Path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: Razer Synapse 3.exe
Problem Signature 02: 3.1.627.5
Problem Signature 03: d5b80ff9
Problem Signature 04: mscorlib
Problem Signature 05: 4.8.9105.0
Problem Signature 06: 63227253
Problem Signature 07: 5cf0
Problem Signature 08: 2c
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 9a8a
Additional Information 4: 9a8aa08981c8a496cfb442d688ae8ac4
Extra information about the problem
Bucket ID: 48f07b12d91dce8a99f6b1dc24134802 (1870878254275184642)
Source
Razer Synapse 3
Summary
Stopped working
Date
12/12/2022 16:07
Status
Report sent
Description
Faulting Application Path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: Razer Synapse 3.exe
Problem Signature 02: 3.1.627.5
Problem Signature 03: d5b80ff9
Problem Signature 04: mscorlib
Problem Signature 05: 4.8.9105.0
Problem Signature 06: 63227253
Problem Signature 07: 5cf0
Problem Signature 08: 2c
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 9a8a
Additional Information 4: 9a8aa08981c8a496cfb442d688ae8ac4
Extra information about the problem
Bucket ID: 48f07b12d91dce8a99f6b1dc24134802 (1870878254275184642).
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Hi cemkrd99,
Gather the Synapse logs from your PC by following the steps here and use Google Drive to share the files. PM me the link so I can start a case and raise your concern with the software team for further diagnosis and advanced resolution. Thank you!
*Thread locked to curb conversation to PM.
Gather the Synapse logs from your PC by following the steps here and use Google Drive to share the files. PM me the link so I can start a case and raise your concern with the software team for further diagnosis and advanced resolution. Thank you!
*Thread locked to curb conversation to PM.
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