Synapse 4 broke usb support | Razer Insider
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Question

Synapse 4 broke usb support

  • 18 October 2024
  • 1 reply
  • 16 views

so i got the blackwidow v4 pro and kraken v4 pro. noticed headset not showing in synapse v3 and updated to v4. after uninstalling v3 and installing v4 with the installer it had me restart my pc. after getting back into windows 10 none of my usb devices are working, including non razer devices. i had to track down and order a ps/2 mouse to do anything on my pc to try to fix this.

uninstalling and reinstalling synapse did nothing. uninstalling the now broken code 19 usb devices and allowing them to reinstall didn’t help as well. tried running system file checker with no luck either.

any help to fix this would be greatly appreciated.

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1 Reply

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 6191 replies
  • October 21, 2024

Try doing clean reinstall:

  1. Uninstall Synapse (all versions from your PC)
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot, download the newest Synapse 4 version: https://www.razer.com/synapse-4 and install it as administrator

 


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