Synapse 4 Bug for Tartarus Pro - Actuation key travel adjustment not saving | Razer Insider
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Synapse 4 Bug for Tartarus Pro - Actuation key travel adjustment not saving

  • November 30, 2024
  • 6 replies
  • 326 views
louhours

Problem: Actuation key travel adjustments do not save, and stay at the default 2.5mm, when setting all keys using the sync all keys to say the max 3.6mm... it will does change all keys but not for the secondary key function which stay at 2.5mm!!!

 

This is the most annoying bug, as it literally prevents the functionality of this type of device. So, I’d be very grateful if it could be fixed. Then maybe I can at least half use it for something other then using it to catch dust 🤷

 

I have posted this in the old beta thread but seams that’s not being looked at any more by Razer.. This was buggy on Synapse 3 and broke in beta. So, wasn’t surprised to see it still when Synapse 4 was taken out of beta with a load of other bugs included.. Even some more bugs, as some things that were half working are now completely broke.. Awesome progress 😂

 

Before anyone says reinstall it, etc.. I’ve already tried all the 101 tricks of installation fixing.. 

 

 

★ Hustling Bigger Dreams | Leaving Greater Legacies ★
This topic has been closed for replies.

6 Replies

E
  • eydragan
  • Insider Mini
  • December 30, 2024

Same here. It is massively annoying and makes the feature unusable.

MonkNomad
  • MonkNomad
  • Insider Mini
  • January 27, 2025

The only workaround i’ve found is to raise the slider of the first function actuation slider and it will raise the secondary function actuation slider bar as you raise the first. I then moved the first slider back to it’s starting position and the second slider stayed at maximum (or as high as you want to keep it). Then when I saved it, it stayed saved.  Not sure if this will work for anyone else.

gadochon
  • gadochon
  • Insider Mini
  • February 10, 2025

its same for me tartarus  pro no work in synaps 4 and  kraken v4 pro no working in synaps 3

A
  • AnniceArise
  • Insider Mini
  • July 12, 2025

This is still an issue in the 07/04/25 version of Synapse 4.  I have not been able to find a workaround and as OP said, this was buggy in Synapse 3, just totally busted in Synapse 4.   All secondary actuation points remain locked to 2.5mm regardless of settings.   Sometimes you can get the slider to update and save, but regardless of what it shows, activation point is always 2.5mm.

B
  • BackupDad
  • Insider Mini
  • August 18, 2025

There are several bugs with Synapse 4 and Razer Tartarus Pro. Highly recommend waiting to upgrade the software. I did the upgrade today, migrated profiles from 3…. Keypad isn’t detected, profiles don’t load even when software is open and game is selected etc.  Super buggy imo.

Razer.Speedcr0ss

There are several bugs with Synapse 4 and Razer Tartarus Pro. Highly recommend waiting to upgrade the software. I did the upgrade today, migrated profiles from 3…. Keypad isn’t detected, profiles don’t load even when software is open and game is selected etc.  Super buggy imo.

Thanks for sharing your experience. Our Support and Internal Team are collating all the affected customer and device as they wanted to add it in their investigation. I suggest initiating a case here: mysupport.razer.com/app/warranty-support. Ensure to select Console Products > Enter the device serial number > Submit so you can get the contact support option for chat & email. Thanks for your cooperation. Feel free to send me a PM should you need additional assistance.

 

*Closing this old thread.

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