Synapse 4 software issues (keyboard and mouse)

I am using a RAZER DEATHSTALKER V2 PRO TENKEYLESS keyboard (Firmware version: 1.7.0.0) and a RAZER NAGA TRINITY mouse (Firmware version: 1.2.0.0). Synapse version: 4.0. [removed by moderator] . I have been experiencing the same problem for a long time: when Synapse software is running, all macros (on both the keyboard and the mouse) stop working completely. Moreover, profile switching (from the "macro" profile to the "regular" one) does not happen on the keyboard, and on the mouse it does switch, but the macro does not work. Previously, before updating to Synapse 4, everything worked without any issues and I enjoyed using the devices. Please help me resolve this problem. A full reinstallation of the program did not help me.