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synapse automations not operating

  • April 2, 2025
  • 1 reply
  • 13 views
coolByzantiumJASPER166

The Razer Naga Pro is connected to windows 11 Pro 22631.5039 (23H2).  The mouse movements and windows default right and click operate.  However any automations I have specified in synapse do not operate.  This is intermittent..  Is there any low level process I can do to troubleshoot the linkage between synapse and the mouse.to see where the linkage break is in order to provide more information for resolution?  

 

synapse does properly detect panel changes(the ‘overhead’ view changes the display panel visual when a panel change occurs).  So that tells me that a linkage is actually operating.

1 Reply

bestWarmBlackammo143

Since Synapse is detecting the mouse and panel changes, the USB connection itself is likely working. The issue may be with the Synapse service or profile application rather than the hardware. When the problem occurs, try checking whether the active profile is still selected, restarting the Synapse services, and testing with onboard memory disabled or enabled to see if the behavior changes. If the automations consistently stop while basic mouse functions continue to work, collecting Synapse logs and noting whether the issue occurs after sleep, startup, or profile switching could help narrow down the cause.

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