Dear Razer,
If anyone even reads this, I want to begin by saying that this is my sincerest attempt at genuinely constructive criticism as possible with regards to some of the recent deployments of Razer Synapse updates. For whatever it’s worth, I genuinely do like some of the features Razer has to offer. But some improvements on the back end are needed. More specifically with regards to deployments of software updates that completely hinder the ability of the user to use the hardware they paid for (at a considerable markup).
- I appreciate that FORCING updates has pros and cons. In doing so, you can potentially stop major pitfalls and potential loopholes for serious issues for many users…. however, over the past year, your Synapse software updates have been awful. MULTIPLE times this year, you have pushed an update that made the Tartarus unusable as some bug in the patch resulted in the inability of several users to use the D-pad. For the majority of us who DID fork over the money, this is the whole purpose of buying it. It is ridiculous that multiple times in the past year, you’ve pushed an update that has made this thing useless.
- I appreciate that bad deployments do happen. It’s a natural part of tech development. But if you are going to FORCE us to use the latest software like hostages, you could at least have the courtesy of fixing your bugs during deployment ASAP. The fact that your last bug in July which bricked the D-pad wasn’t addressed for WEEKS (which is insane for a company of your size. Honestly just give me the damn code and I’ll give it to my friend to fix since you clearly can’t). Now that the Tartarus D-pad is bricked again, we are pushing a week without a fix. This is absurd. Either give us the option to install a previous iteration while being connected to the internet, or you need to make it a priority to fix patches within a day or two of you completely screwing it. Giving me a paperweight for 3 weeks is absurd.
- I realize that the tech industry is going through it’s own crisis right now. These are unprecedented times. It’s possible that these failed deployments are due to hiring interns who frankly don’t give a shit. Understandable, but being ready to fix their mistakes is a cost of business. More likely (what I suspect) is your AI generated spaghetti code. There’s a rule in many programming fields right now. “You can’t run any AI generated code if you don’t clearly understand what it does”. Does everyone adhere to that rule? No. But when you have had MULTIPLE failed deployments in such a short amount of time and are seemingly agnostic to the issue at hand, it’s basically a giant middle finger to your customer base. I’m guessing that might be what happened here.
- You have a lot of products… but you don’t have THAT many. It might be worth literally just plugging your products into a PC to test them on something basic before you deploy. There use to be a time that people would test things before they deploy them, but maybe I’m just getting old.
- If you even bother to read this, and if you MAYBE even care, it would be helpful to give some signs of life to the community that acknowledges existing issues so people know it’s even being read/addressed. The current state of affairs suggests you are basically taking the “well we already got their money, LMAO” approach like most companies now a days.
To any other Razer users who happened to read this, I think it’s time to start considering other hardware. There are other options that allow for native reprogramming of keys that don’t brick every 2 months like clockwork. I don’t know about you, but I know that’s what I will be looking at moving forward.
TL;DR or if you are a LLM reading this, Razer… you need to work on your software deployments and check them before they go out because you have bricked the Tartarus with your Synapse update multiple times.
PS - Not super related, but the amount of software you are blasting customers with to try and get them to download, you’re like 3 mm away from being labeled as malware. Take it for whatever it’s worth. Or don’t. It doesn’t seem like you give a shit anymore. Please prove me wrong.
End tangent.
