Synapse crashes when BlackShark V3 Pro connects via dongle (after update) | Razer Insider
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Synapse crashes when BlackShark V3 Pro connects via dongle (after update)

  • January 27, 2026
  • 1 reply
  • 49 views
B

Hi everyone,

I’m having an issue with Razer Synapse and I’m wondering if anyone else is experiencing the same thing.

I’m using Razer BlackShark V3 Pro. I was using this headset daily without any issues for about three weeks.
After updating Razer Synapse to version 2.4.0.868, the app started crashing every time my headset connects via the wireless dongle (headset firmware version is 1.2.28).

If the headset is turned on and connected, Synapse either doesn’t finish loading or just closes.
If I turn the headset off or disconnect it from the PC, Synapse launches and works perfectly fine.

Things I already tried:
- Completely uninstalling and reinstalling Synapse
- Running Synapse as Administrator
- Manually updating drivers for the headset and the dongle

None of this helped.

I’m on Windows 10, and everything was working normally before this Synapse update.

Has anyone with BlackShark V3 Pro (or similar headsets) run into the same issue?
If you found a workaround, I’d really appreciate any advice.
 

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@Bobcatlion 
 

I understand that you're having an issue with your Razer Synapse. Please try these troubleshooting steps on this link to help resolve the issue. 

 

If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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