Synapse devices not working anymore | Razer Insider
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Hi all,



I'm currently using a tartarus pro and worked fine on win11 till today,



if I start the program synpase the tartarus buttons doesn't work anymore (even opening notepad and tapping buttons to write WASD - 1234 etc...) only works the Dpad and the scroll



if I close from background the synapse app the buttons on my tartarus works again

tried many profiles always same issue (not linked with apps and linked with apps = same problem)

tried reboot nothing change

tried unplug device and plug it back again and nothing

tried repair nothing



I have really no idea on what can be, no windows update done since 13.01.2022 (and worked well till yesterday)





seems a software issue since if I close the software all buttons works again on the device
edit: I tried again a repair and nothing happenen, I uninstalled the program, reboot, and reinstalled it and works again, same profiles synced from cloud



no idea what could have been the problem
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