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Synapse does not recognize Razer products


I have a Deathadder Chroma, a Blackwidow V2 Chroma and a Kraken V2 Pro, Synapse 2.0 is only recognizing my headset, it doesn't recognize the keyboard or the mouse, synapse 3.0 only recognizes the keyboard, I can't use it that way , I already uninstalled and installed everything again, can anyone help me?
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9 Replies

  • Guardian of the Forest
  • 2054 replies
  • October 24, 2019
Hi there! Please PM me the serial numbers of your devices. I'll assist you from there.

Ok, i did it

Can someone tell me how to Custom side Buttons on my Razer Atheris Stormtrooper Edition.

  • Guardian of the Forest
  • 2054 replies
  • November 25, 2019
Ackbar_the_BOT
Can someone tell me how to Custom side Buttons on my Razer Atheris Stormtrooper Edition.

Hi there! you should be able to do it through Synapse 3. Let me know if you have other questions.

  • 3 replies
  • December 4, 2019
hello, i have several razer products and i have been having a hard time with synapse for a long time ... he recognizes my keyboard, mouse and mousepad, but my headset he only recognizes that i can't configure it he doesn't appear in the application tray from synapse so I have no lighting effects (this is the least) and no surround effects. help me please.

  • Guardian of the Forest
  • 2054 replies
  • December 6, 2019
BrunoJJ
hello, i have several razer products and i have been having a hard time with synapse for a long time ... he recognizes my keyboard, mouse and mousepad, but my headset he only recognizes that i can't configure it he doesn't appear in the application tray from synapse so I have no lighting effects (this is the least) and no surround effects. help me please.

Hello. What specific headset do you have? Also, which version of Synapse are you using?

  • 3 replies
  • December 7, 2019
hello thanks for your return my headset is kraken 7.1 chroma and the software version is synapse 2

  • Guardian of the Forest
  • 2054 replies
  • December 8, 2019
BrunoJJ
hello thanks for your return my headset is kraken 7.1 chroma and the software version is synapse 2

Thanks for the reply. Please PM me the serial number of your Kraken. I'll assist you from there.

  • 3 replies
  • December 8, 2019
é assim, e eu não tenho acesso às configurações

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