I bought my razer products last thursday and im having problems with synpase. The problem i can't solve is the log in. The problem happens when i open synapse and he asks me to log in, i log in but synapse gets stuck on infinite loading screen

I tried to restart my computer, unistall and install synapse, left it a whole day to see if it could log in but it simple can't.
Note: this also happens with cortex