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synapse Infinite loading screen

My Razer synaps doesn't want to log me in any way or form if I login at normally it says My password is incorrect if I coping My password from Google on working functioning Locked in account of mine does not work making a new account does also not work using Google to directly login to my account does not work if I login as a guest in does work but I can Barry do anything and It should be perfect normal to use My current synapse this prevent,s me  from doing this almost the Library I don't know if there is a fix but like if there was One this happened after I Change My motherboard and processor

 

12 Replies

E

I am experiencing this exact same issue sadly, tried everything.

Uninstall/reinstall etc etc

Mr_DarthTron

same issue here - been thru all the trouble shooting steps - refuses to move past the "loading” screen to be able to login

radioAMETHYSTRustyRed410

Same issue for me, I just bought a mouse razer biper 8khz, it's supported by the software I installed it everything was fine until I clicked on connect, I selected "connect with Google" then I selected my Gmail after that I had this infinit loading screen! Plz admins help us with this issue! It's a serious one! Thanks

Ergowish
Charcoalhomeauto235

Same issue - just installed Synapse today and it’s stuck at an infinite loading screen as soon as I launch it lol...

cserpete
Userlevel 2

Multiple users reported the issue.
I think this is their server problem. As I mentioned here as well » 
Razer central sign in stuck on loading | Razer Insider || https://insider.razer.com/razer-support-45/razer-central-sign-in-stuck-on-loading-47857?postid=182713#post182713
It may solved soon. Be patient, mates! ;)

cserpete
Userlevel 2

It seams the latest update messed up something. Their servers are up »
Razer Status || https://status.razer.com/
They may will release an update, after they noticed the issue and they resolved it.
Be patient, mates! ;)

cserpete
Userlevel 2

It seams the latest update messed up something. Their servers are up »
Razer Status || https://status.razer.com/
They may will release an update, after they noticed the issue and they resolved it.
Be patient, mates! ;)

You can see on the status page, they had the same issue before:

Jun 14, 2023

RazerID : Intermittent login issues

Resolved - This incident is resolved. The service has been fully restored back to availability.
Jun 14, 10:22 PDT

Identified - The issue has been identified and a fix has been implemented.
Jun 14, 10:04 PDT

Investigating - We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.
Jun 14, 07:47 PDT

E

Hi, the support got back to me kinda fast and it worked what they suggested. The software they said to downloaded were already installed on my PC, so I guess what was on the first segment did the trick. Try doing this:

"Thanks for getting back to us and providing us with the logs.

Uninstall again the Razer Synapse 3, delete all Razer folders you can find in C:\Program Files(x86) and C:\Program Data. The Program Data folder is set to hidden by default so you might need to change the folder option first.

Then download and install the following files:

Microsoft .NET Framework 4.8

Microsoft Visual C++ Redistributable

Microsoft DirectX End-User Runtime

After installing those files, reboot your computer. Then download the manual install of Razer Synapse 3 here. Reinstall Razer Synapse 3, DO NOT include the other modules (Chroma Connect, Chroma Studio, Cortex) when you reinstall it.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie"

B

I can confirm that it's finally working again.

cserpete
Userlevel 2

I can confirm that it's finally working again.

Working for me as well.

Razer.Speedcr0ss
Userlevel 7

My Razer synaps doesn't want to log me in any way or form if I login at normally it says My password is incorrect if I coping My password from Google on working functioning Locked in account of mine does not work making a new account does also not work using Google to directly login to my account does not work if I login as a guest in does work but I can Barry do anything and It should be perfect normal to use My current synapse this prevent,s me  from doing this almost the Library I don't know if there is a fix but like if there was One this happened after I Change My motherboard and processor

 

 

Hi Fuchsialoadurban390, and to everyone who still needs assistance from this thread. We recommend submitting a case to our Support Team so we can initiate an investigation. Ensure to attach your PC’s MSInfo and Synapse 3.0 by saving them to any online hosting site, then paste the shareable link in your message. Otherwise, please send me a PM so I can create a support ticket on your behalf. Thanks for your cooperation.

Fuchsialoadurban390

I found the issue. if i let my asrock motherboard install my drivers. it creates the issue.

the fix for me was was re installing windows the go into bios disable automatic installation drivers. and the check if it works if so re install every thing by hand 1 bij 1 if something creates a issue note it down and redo everything again. for me nothing gave a problem 

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