Synapse not working, tried everthing on the 'how to fix' already | Razer Insider
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when I want to start Synapse, it always give the error message saying 'synapse can't start service on this computer'



had tried everything on the 'how to fix' video, install latest Net Framework, reinstall the software, but nothing works.

Please help.
Try running the log file collector, and see if there are any logs files gathered in the Synapse installer location. Get the collector here. The Synapse log should give more information on why is cannot start.
sekaizz
when I want to start Synapse, it always give the error message saying 'synapse can't start service on this computer'



had tried everything on the 'how to fix' video, install latest Net Framework, reinstall the software, but nothing works.

Please help.




You may also want to check if your anti-virus or firewall is blocking any Razer-related files. Also, if you are connected to a VPN, please disable it and see if the issue persists.
Razer.Speedcr0ss
You may also want to check if your anti-virus or firewall is blocking any Razer-related files. Also, if you are connected to a VPN, please disable it and see if the issue persists.


Thank you for getting back to me. I am still trying to install the Synapse but fail.

firewall was disable and run as administrator. but not working.



I collect the log, please advise on how can I sent it to you for analysis?
sekaizz
Thank you for getting back to me. I am still trying to install the Synapse but fail.

firewall was disable and run as administrator. but not working.



I collect the log, please advise on how can I sent it to you for analysis?




Thanks for asking. Please upload the following too:



a. MSinfo logs.

b. Screenshot of Windows version.

c. Screenshot of Synapse version. Click the gear icon at the top right. For Synapse 3.0, click About.

d. Synapse 3.0 logs



Save the file to any online drive account, then paste the shareable link in your private message. I’ll be locking this thread now. Feel free to submit a case to our Support Team or send me a PM.



*Thread is now locked.
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