Synapse one key not lighting up numpad 2 | Razer Insider
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Synapse one key not lighting up numpad 2

  • November 21, 2023
  • 7 replies
  • 147 views
S

I have the same issue as this post, I am also having the same issue on Blackwindow 4 X.  You can see numpad 2 is not lighting up

 

 

 

Synapse running



Synapse NOT running

 

 

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7 Replies

Razer.Zionzedd

Hi @sdugoten,

 

Try repairing the Synapse app and make sure it’s up to date. Should the problem persists, PM me the serial number so I can verify its model and check my resources for other options to help you further with your concern. Thank you.

 

 

Zlalp
  • Zlalp
  • Insider Mini
  • 2 replies
  • November 22, 2023

@Razer.Zionzedd I have Blackwindow 4 X All owners of this keyboard model who installed the synapse update have the same problem

 

 

 

 

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1 person likes this
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    DemonfistX
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  • DemonfistX
  • Insider Mini
  • 7 replies
  • November 22, 2023

@Razer.Zionzedd I can confirm that there are issues with Blackwidow V4 X after november Synapse update.

  1. Numpad 2 won't light up.

  2. Keyboard's roller scrolling the screen instead of volume control.

  3. Synapse not saving remapped keys.

  4. Hypershift (Fn) functions are not working at all.

There are a lot of people here and on Reddit who have the same problem. Everything works as intended when you shut down Synapse (well we can’t remap keys and use Chroma RGB without Synapse). It's definitely software issues. I tried to repair and fresh install Synapse - issues are still there. Also I sent all the logs and information needed to Razer Support on Reddit, but all I got in response was silence.

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  • sdugoten
  • Author
  • Insider Mini
  • 2 replies
  • December 7, 2023
DemonfistX wrote:

@Razer.Zionzedd I can confirm that there are issues with Blackwidow V4 X after november Synapse update.

  1. Numpad 2 won't light up.

  2. Keyboard's roller scrolling the screen instead of volume control.

  3. Synapse not saving remapped keys.

  4. Hypershift (Fn) functions are not working at all.

There are a lot of people here and on Reddit who have the same problem. Everything works as intended when you shut down Synapse (well we can’t remap keys and use Chroma RGB without Synapse). It's definitely software issues. I tried to repair and fresh install Synapse - issues are still there. Also I sent all the logs and information needed to Razer Support on Reddit, but all I got in response was silence.

 

FYI, regarding point 2 to 4, I have raised a ticket with Razer support.  Here is the answer

 

----------------------------------

Great day! Thank you for contacting Razer. My name is Chester, one of the Razer Senior Technical Support and I'll be your support agent today.
Thank you for waiting while we investigated your reported issue.

We wanted to let you know that we have managed to identify the cause of the issue that you have reported.

Due to the complexity and the work that needs to be done, we are unable to provide an estimate of when you can expect a fix. However, once a fix has been identified, this will be released in a future software update.

For now, your case will be closed while we work on building the fix.

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  • DemonfistX
  • Insider Mini
  • 7 replies
  • December 7, 2023

The latest update of Synapse finally fixed issues with Blackwidow V4 X

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  • sdugoten
  • Author
  • Insider Mini
  • 2 replies
  • December 7, 2023
DemonfistX wrote:

The latest update of Synapse finally fixed issues with Blackwidow V4 X

 

you mean point 2 to point 4 fixed as well?

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  • DemonfistX
  • Insider Mini
  • 7 replies
  • December 7, 2023

Yes. The latest update of Synapse (3.8.1231.120616 v20231207) fixed it. At least in my case.

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