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Synapse shutting down when opened

  • April 18, 2021
  • 3 replies
  • 42 views
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Hi all, I've just downloaded Synapse to my Win10 blade 15. I've noticed that whenever I open it, things appear to be OK, until I try to click into something. For instance, doing the following things cause it to shut down:
  • Clicking on "System"
  • Clicking on my Razer Blade from the main dashboard
I've tried uninstalling Synapse and re-installing but the issue still persists. Any suggestions greatly appreciated as I can't adjust my fan speed etc at the moment.
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    3 Replies

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    • paradiddle1984
    • Author
    • Insider Mini
    • April 18, 2021
    Just to add some further info on things I have tried:
    • Uninstall/reinstall Synapse
    • Removing windows updates
    • Re-adding windows updates
    • I ran a diagnostic in Cortex which shows some errors with Synapse
    • Resetting everything in Synapse settings
    Here are a few links I've referred to in the process: From the diagnostic event log - I've just searched for "Synapse" and pasted any info on the errors: 1201 - Time : 4/18/2021 12:48:05 1202 - Source : Application Error 1203 - Description : Faulting application name: Razer Synapse 3.exe, version: 3.1.627.5, time stamp: 0x8710da43 Faulting module name: clr.dll, version: 4.8.4300.0, time stamp: 0x5f7e61bb Exception code: 0xc0000409 Fault offset: 0x0060cd78 Faulting process ID: 0x3010 Faulting application start time: 0x01d734489723091d Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe Faulting module path: C:\\Windows\\Microsoft.NET\\Framework\\v4.0.30319\\clr.dll Report ID: 1aa033cd-883f-441f-b779-2bf312a1ecd0 Faulting package full name: Faulting package-relative application ID: 1201 - Time : 4/18/2021 12:45:37 1202 - Source : VSS 1203 - Description : Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress. . 1201 - Time : 4/18/2021 12:45:37 1202 - Source : VSS 1203 - Description : Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress. ] 1201 - Time : 4/18/2021 12:38:21 1202 - Source : Application Error 1203 - Description : Faulting application name: Razer Synapse 3.exe, version: 3.1.627.5, time stamp: 0x8710da43 Faulting module name: clr.dll, version: 4.8.4300.0, time stamp: 0x5f7e61bb Exception code: 0xc0000409 Fault offset: 0x0060cd78 Faulting process ID: 0x28cc Faulting application start time: 0x01d734474c00f6d3 Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe Faulting module path: C:\\Windows\\Microsoft.NET\\Framework\\v4.0.30319\\clr.dll Report ID: a51a8942-85c4-4e9c-af9b-7e9d7c87f6ff Faulting package full name: Faulting package-relative application ID: 1201 - Time : 4/18/2021 12:37:15 1202 - Source : Application Error 1203 - Description : Faulting application name: Razer Synapse 3.exe, version: 3.1.627.5, time stamp: 0x8710da43 Faulting module name: clr.dll, version: 4.8.4300.0, time stamp: 0x5f7e61bb Exception code: 0xc0000409 Fault offset: 0x0060cd78 Faulting process ID: 0x284 Faulting application start time: 0x01d73446ff42f10a Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe Faulting module path: C:\\Windows\\Microsoft.NET\\Framework\\v4.0.30319\\clr.dll Report ID: 8fd84c37-a4a6-460d-878b-3ef2462dd3e6 Faulting package full name: Faulting package-relative application ID: 1201 - Time : 4/18/2021 12:46:21 1202 - Source : Service Control Manager 1203 - Description : Credential Manager credentials were read.
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    • paradiddle1984
    • Author
    • Insider Mini
    • April 18, 2021
    I've managed to sort it after finding this thread - I used the colour management fix and it now works fine: /synapse-3-crashing.70054/
    Razer.Speedcr0ss
    paradiddle1984
    I've managed to sort it after finding this thread - I used the colour management fix and it now works fine: /synapse-3-crashing.70054/
    I'm glad that this thread helped fixing the your Razer Synapse 3.0's concern. I'll be locking this thread now. Don’t hesitate to send me a PM or visit our self-help options should you have other questions or concerns.
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