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Synapse Unable to Start

  • September 10, 2023
  • 1 reply
  • 35 views
smartMediumRubySHELL979

I have installed it, but for some reason, it won't start. My computer keeps asking me if I want to run it.

Finally, it shows:

Failed to start RETRY

Why is this product so unstable? I've used Logitech's GHUB, and I never encountered such a strange issue. Also, why is there only an English forum for support? English is not my native language, and it's quite frustrating.

I'm using a genuine version of Windows with regular updates, and it's currently up to date."

 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3222 replies
  • September 11, 2023

Hi smartMediumRubySHELL979,

 

Please follow the steps in this article to resolve the issue. If the problem persists, please PM me with the following information below so I can kickstart a case for you and forward this to our Razer Support team for further investigation.

  1. MSinfo logs
  2. Windows version
  3. Razer Synapse 3 logs

Save the shareable files via any online drive account listed here. Also, fill in the following:

  • Full name:
  • Email:
  • Mobile/Phone Number:
  • Country:
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