Synapse Update Strike Again: Profile Wiped, Cloud Still Broken | Razer Insider
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Synapse Update Strike Again: Profile Wiped, Cloud Still Broken

  • September 18, 2026
  • 1 reply
  • 14 views

Fred45770

Hello again, another Synapse software update, and once more it has wiped my gaming profile. Once again, I had to re-import my profile with my macros. It’s unbelievable that the same issues keep happening with your software. I’ve even changed my PC, formatted, and reinstalled everything. And your cloud sync still doesn’t work. You’re lucky Corsair’s iCUE doesn’t support the Tartarus—otherwise, I’d have switched already.

1 Reply

Lrbrownii
  • Insider
  • September 19, 2026

Hello again, another Synapse software update, and once more it has wiped my gaming profile. Once again, I had to re-import my profile with my macros. It’s unbelievable that the same issues keep happening with your software. I’ve even changed my PC, formatted, and reinstalled everything. And your cloud sync still doesn’t work. You’re lucky Corsair’s iCUE doesn’t support the Tartarus—otherwise, I’d have switched already.

If another 3rd party company that is known to bring all devices together were to start doing keybinds they could get certified by anticheat. Problem solved.