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system crashing

  • January 26, 2026
  • 1 reply
  • 15 views
G

I have a blade 15 advanced 2022 
i7 12 H
3070ti 
360hz
18 ram 
1 tb 
every time i play valorant or fortnite the laptop froze after 20-40 minutes from playing and all the temperatures are good and in the 50  and the laptop is freezing and am playing on 120 fps 
the laptop doesnt respond to anything unlsess  i force restart

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1 Reply

Razer.ScarletRouge

Hey there, ​@Gameawi 

 

I understand that you're having a/an issues with your Razer Blade 15. Can you confirm if the issue occurs only on specific apps like Valorant or Fortnite, or if it happens with any application you run? Is there any software or hardware changes made to your laptop before the issue started occurring? Please try these troubleshooting steps on this link to help resolve the issue. 

 

If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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