Hi, as per title. I get system error that device is not recognized. It always worked scuffed wired, like it would lose connections whenever i moved the mouse, so no gaming while charging, but at least i could use it for system, now im without mice while charging it.
I tried different USB ports, worked for one day then it stopped. Now whichever USB port i use, system cant recognize mouse anymore.
Hey there,
I understand that your mouse is no longer being recognized by the system when connected via USB, and that it previously had intermittent connection issues whenever the cable was moved.
Could you please check if the cable has any visible signs of damage, such as cuts, fraying, bent connectors, or loose sections? Have you tried using a different USB cable to see if the issue persists?
Also, please send me a PM along with your device’s serial number so I can check its details in our system and assist you further. Thank you!
*Thread locked to curb conversation to PM.
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