Tartarus Pro and sticking keys using Synapse
Hello, I have enjoyed your products for years but have a major issue with the Tartarus Pro that may have me return the product. The keys stick (or lock?) two or three times every session on the WASD (08, 12, 13, 14) keys. It only takes a re-click of the stuck key to return the gamepad to normal, but in a heated gaming moment, this is clearly a hindrance. This only happens with Synapse running. My window to return the product is closing soon and I notice from your online threads and reddit that this is an ongoing problem. Have you made any progress on this matter? I will gladly keep the product even if you don't currently have a solution and are working on it. Please advise and thank you for your time and support.
This topic has been closed for comments
How is there STILL not a response from anyone on this? It has been 7 days!
To reinforce OP's situation, it can affect any keys on the keypad while Synapse 3.0 is running.
https://www.reddit.com/r/razer/comments/fn1iv3/tartarus_pro_movement_wasd_lock_occasionally_need/
To reinforce OP's situation, it can affect any keys on the keypad while Synapse 3.0 is running.
https://www.reddit.com/r/razer/comments/fn1iv3/tartarus_pro_movement_wasd_lock_occasionally_need/
had this keypad for a week - has already happened several times.
Fresh install of windows 10.
Fresh install of windows 10.
Bigfootluv3r
had this keypad for a week - has already happened several times.
Fresh install of windows 10.
I have tried this and it did not fix it for me. The reddit link the poster above linked has this and many other fixes that do not work for everyone.
Hey everyone! Thanks for posting your concern here. If you prefer to get real-time assistance, please contact our Support Team via phone or chat by clicking this link. If the gaming pad was newly purchased and you are from EU or AP, please contact your reseller. Else, send me a PM together with the device's serial number. I'll pick it up from there. I'll be locking this thread now.
technokat
Reaching out to Support
Razer Insider’s support forum is a community driven forum to discuss technical issues with other Razer product owners, first. Although, Razer support staff will monitor the support forum and do their best to address your concerns, posting in the support forum does not guarantee that your issue will be addressed. If the support forum is unable to provide assistance through community support or as a result of a search for a similar problem, please visit http://www.razersupport.com/contact.
Please keep in mind that community support may solve a couple of product issues or offer temporary work arounds, but these remedies may not be the proper or permanent solution to your problem. It is important to keep all posts on topic. This includes technical issues, advice, and discussion of said technical issues.
Search to see if your issue has already been addressed in a similar thread. If a similar issue cannot be found, create your own post with a clear subject line that summarizes your issue. Support posts with subjects that do not indicate that actual issue you are experiencing, such as, “Help me please!” or “This thing sucks” may result in a further delay with any assistance.
Hijacking someone else’s support thread with the intent of bringing attention to your own will result in your issue being ignored.
Technical issues can be a cause of great grief and while we understand the emotional toil it can take, abusive, obnoxious and rude posts do nothing to help your concerns or the community.
It is our goal for the support forum to be a place of community assisted aid, self-trouble shooting and accessible answers. All House Rules apply, please be kind and respectful to other community members and our support staff when they come to your aid.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.