Tartarus Pro and sticking keys using Synapse | Razer Insider
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Tartarus Pro and sticking keys using Synapse

Hello, I have enjoyed your products for years but have a major issue with the Tartarus Pro that may have me return the product. The keys stick (or lock?) two or three times every session on the WASD (08, 12, 13, 14) keys. It only takes a re-click of the stuck key to return the gamepad to normal, but in a heated gaming moment, this is clearly a hindrance. This only happens with Synapse running. My window to return the product is closing soon and I notice from your online threads and reddit that this is an ongoing problem. Have you made any progress on this matter? I will gladly keep the product even if you don't currently have a solution and are working on it. Please advise and thank you for your time and support.
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4 Replies

N
How is there STILL not a response from anyone on this? It has been 7 days!

To reinforce OP's situation, it can affect any keys on the keypad while Synapse 3.0 is running.

https://www.reddit.com/r/razer/comments/fn1iv3/tartarus_pro_movement_wasd_lock_occasionally_need/
S
had this keypad for a week - has already happened several times.

Fresh install of windows 10.
I
Bigfootluv3r
had this keypad for a week - has already happened several times.

Fresh install of windows 10.

I have tried this and it did not fix it for me. The reddit link the poster above linked has this and many other fixes that do not work for everyone.
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your concern here. If you prefer to get real-time assistance, please contact our Support Team via phone or chat by clicking this link. If the gaming pad was newly purchased and you are from EU or AP, please contact your reseller. Else, send me a PM together with the device's serial number. I'll pick it up from there. I'll be locking this thread now.

technokat


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