I am having an issue where suddenly the d-pad and small round button no longer function on my Tartarus Pro. All other buttons, including button 20, work fine.
I've tried uninstalling Razer Synapse and Central, removing %PROGRAMDATA%/Razer, and reinstalling but this didn't help. I've reset my profile and the keybinds and rebound them, but that also doesn't help.
I want to say I've been having this issue since around the time I upgraded in place from Windows 10 to Windows 11, but that could just be a coincidence. I'd think it might be a hardware failure, except it seems odd that I'd lose all four d-pad directions and the little thumb button next to it at the same time, and for no reason (no spills, no drops / things dropped on it, etc.)
Does anyone have any ideas? I didn't expect this thing to have issues barely two years after I bought it...
This happened to me just now…
The only thing I changed regarding my pc is that I turned off fast boot.
After a reboot the d-pad + the small button dont function anymore. Tried multiple reboots, complete off and on. Turned fast boot back on. Nothing…
Guess It'll return it unless someone has a solution? Thanks in advance.
The exact same thing is happening to me with my Tartarus Pro. I was on a trip for about 3 days with my PC off and when I got back I turned on my PC and the dpad and circle button were not working at all while all the other keys work fine.
Reply
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.