Hello Razer Support Team and Community,
I’m experiencing exactly the same issue that others has with my Razer Tartarus Pro after the latest Synapse 4 and Windows update:
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If I reset the device to factory defaults and define macros for the D-Pad first, these functions work perfectly — immediately after remapping, everything is fine.
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However, as soon as I assign functions or macros to any of the other keys on the keypad, the D-Pad macros are reset back to default (up/down/left/right), even though they appear correctly assigned in the software.
This is clearly a software bug specific to Synapse 4, and not a hardware issue.
The only workaround that actually resolved it for me was to completely uninstall Razer Synapse 4 and reinstall Razer Synapse 3 (legacy) — after doing so, the D-Pad macros work properly, even when assigning functions to other keys.
Given that Razer has indicated plans to phase out Synapse 3, right now, Synapse 3 is the only version that actually works correctly with the Tartarus Pro.
Razer — please fix this in Synapse 4. The current situation is highly frustrating, as users are forced to downgrade just to have basic functionality of the D-Pad.
Thank you.
