Tartarus Pro Help!!!

Hello, i have been using the Tartarus keypads for a few years and love them for the most part. I seem to have run into an issue that i haven’t been able to figure out how to fix so i am looking for some help. I was setting up a new profile for the new Wukong game and now i seem to have screwed up my D-Pad for all of my profiles and games. I can now only move forward, left, right and backwards none of the omni directions work any more like they used too. Pretty hard to jiggle peek when if you rotate the joystick you completely stop each time you hit the forward left or right inputs. When i am on synapse i click on the d pad and you have two joystick options one is the omni directional one and the other is only the 4 inputs up down left and right. If i click the omni directional and go into a game i have no movement at all but the 4 inputs work. I feel that i have done something in synapse to screw everything up but i don’t know what??? I have reset and deleted all profiles and i have deleted and reinstalled synapse but same issue, is there a keybind im forgetting about to make the omni directional movement to work? Oddly enough if i stop synapse from running completely i get the omni-directional movement back so ya not sure what to do so reaching out here. I was looking for support on the razer website but it said because i dont have warranty on the keypad i had to reach out here….