My Tartarus Pro was working fine until a few days ago, then it started having trouble being recognized by Synapse, and Synapse wouldn’t open, so I updated it, then Synapse wouldn’t open even when I ran as administrator and so I switched to the new Synapse Beta and that started fine and recognized everything but the Tartarus Pro. I’ve tried multiple USB ports on my PC, restarting, and removing and reinstalling. The Tartarus Pro is using default settings, won’t be recognized and can’t be remapped, making it essentially useless. Products shouldn’t break less than 3 years after you buy them, and it was working fine before the update. Predetermined obsolescence is predatory. If I don’t get it working by the end of the week, that will be the end of my dedication to Razer products. I’ve been a loyal fan from the first Naga I bought, and it would be a shame to end this way...

The new synapse beta does not support the pro version only the V2. I had to go back to the older version of synapse to make this work. I am trying to reach support to see if they are adding this otherwise I am going to be upset with them as well as I just upgraded from the V2 to the Pro.

The new synapse beta does not support the pro version only the V2. I had to go back to the older version of synapse to make this work. I am trying to reach support to see if they are adding this otherwise I am going to be upset with them as well as I just upgraded from the V2 to the Pro.I’ve gotten in contact with support, and they are working on compatibility for the PRO, but it may take a little while.In the meantime, I am using the old Synapse to keep it running.

Tartarus Pro is now a paperweight

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Tartarus Pro is now a paperweight

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