This just started happening today. My Tartarus Pro’s thumbstick keeps defaulting back to arrow keys. I normally use the 4-Way rebound to WASD. Now you have to create a new profile to rebind the default arrow inputs to anything else. However, if you then rebind ANY other key to something other than the default, the thumbstick will go back to using arrow keys. The main keypad rebinds will work though.
So far, a workaround is → create a new profile, switch to 8-Way mode → rebind the up, down, left, right to WASD and then disable the diagonals. This has been allowing me to keep the rebinds of both the thumbstick and the main keypad itself. However, while this saves the rebinding on the thumbstick, if you are using the stick for movement, it won’t really work as the diagonals won’t allow you to move. So this seems like an issue with the 4-Way option not saving properly.
Other users having the same problem and the solution was found here:
https://www.reddit.com/r/razer/comments/1mkeiey/razer_synapse_tartarus_issue_makes_games/
Please fix this issue ASAP Razer….
