Since the latest Razer Synapse update, the D-Pad on my Tartarus Pro has stopped functioning entirely. Every other button and function on the device works normally. I have already attempted all standard troubleshooting, including uninstalling and reinstalling Synapse, rebooting, and testing multiple USB ports, but the issue persists.
There are multiple reports on Razer’s own subreddit—some over a day old—describing the same issue from other users. This indicates the problem is not isolated to my setup.
As a loyal customer and supporter of Razer products, I expect issues impacting core functionality to be promptly acknowledged and addressed. Please provide your customers and supporters with an immediate update or a clear timeline for a fix unless you don’t mind losing them.
