Today, I received my €219 Tartarus V2 Pro 2026. First of all, I have to say that the package arrived quickly from China to Germany and was completely undamaged.
Unfortunately, the product itself does not work as expected — but I’ll get to that in a moment.
First, I genuinely have to ask your product and marketing management teams whether the people responsible for these decisions actually know what they are doing. How can you use essentially the same name for two different generations of a product? Why couldn’t you simply call the new product the “Tartarus V3”?
The new product name overlaps far too much with that of its predecessor, which creates unnecessary confusion, especially when trying to find solutions online. Whenever I search for troubleshooting information or solutions to problems with the new model, search results, forum discussions, guides, and reported issues relating to the older Tartarus frequently appear as well. This makes it unnecessarily difficult to determine whether a suggested solution or reported problem actually applies to the new product or to its predecessor. A clear and distinct product name would have avoided this problem entirely. How can a company make such an unnecessarily confusing and amateurish decision?
The next thing that seriously frustrates me is your software. I have already seen that many of your customers have complained about it in the past. The fact that these problems still exist today makes me wonder whether you simply do not care, or whether your software development team lacks the resources and expertise required to deliver software at the level customers should reasonably expect.
Developing reliable software requires skilled professionals, and quality comes at a price. But that is exactly the point: I paid a premium price for your new Tartarus — €219 — and so have customers around the world. At this price point, expecting properly functioning hardware and software is hardly unreasonable.
Furthermore, the thumbstick is practically unusable, even though it was one of the main reasons I bought this product in the first place. The thumbstick input appears to be shifted by approximately 90 degrees, meaning that the direction I physically move the stick does not correspond correctly to the direction registered by the device. This makes normal and intuitive use of the thumbstick effectively impossible.
For a control element that is such a fundamental part of the product, this is completely unacceptable. Who approved this design and implementation? Was this actually tested properly before the device was approved for production? I honestly cannot understand how an issue as fundamental as a 90-degree directional offset could make it through engineering, quality assurance, and final product testing — especially on a device that costs €219.
Seriously, you should be embarrassed by the state in which this product was released. It is absolutely unbelievable for a company operating at your scale and generating around €1.62 billion in annual revenue.