The code you have entered does not seem to be valid. Please try again. | Razer Insider
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The code you have entered does not seem to be valid. Please try again.

  • November 4, 2025
  • 1 reply
  • 20 views

Hello, I previously bought a Razerblackshark V2 X headset and it just arrived. I received the code for version 7.1, but when I entered the code in the application, it said invalid code. Can you give me a new code?

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1 Reply

Razer.Aero
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  • Razer Support
  • November 4, 2025

Hi taha4922p,

I understand you're encountering an error while trying to activate the 7.1 Surround Sound using your activation code. To fix the problem, please make sure to download the correct software here and follow the steps in this article to set up the surround sound successfully. If the same issue persists, send me a PM with your device’s serial number the screenshot showing the error so I can check. Save the shareable files via any online drive account listed link. All the best!

*Thread locked to curb the conversation to PMs.