The dongle isn't working, and the mouse isn't working via USB either DEATHADDER V4 PRO

Any fixed helpp guysss

It doesn't work with a cable, and it doesn't work with a dongle either

Hey ​@caseey,

Let me assist you with your mouse. Can you test it on another computer to see if it behaves the same way? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the connection issue you're currently experiencing.


*Thread locked to curb conversation to PM. 

Hi ​@caseey,

I responded to your other post, let’s continue there to avoid confusion.

 *Thread locked to curb conversation to PM.