After the latest update my basilisk v3 24k (wired) scroll wheel is broken. As with previous issues everything works on the wheel except the scrolling up and down ( click in scroll works fine). I know this a problem caused by synapses because if you take a-look at the photo i provided the update is full of fixing scroll related issues on multiple razer devices. I keep it very clean and haven't touched it since using it before update was installed. also the mouse is about 3 months old. I have tried the following to resolve the issue:
- uninstalled synapses & cortex, resetting pc and reinstalling.
- Resetting the mouse by holding left, right & scroll click for 7 seconds while unplugged and plugging in while holding.
- Uninstalling mouse from device manager resetting and reinstalling.
- cleaned the scroll wheel and double checked any debris or dust was cleared with compressed air.
- repairing all razer apps.
- Used different usb ports
- double checked if windows was fully updated.
this is the latest update i spoke of. It shows that synapses have been doing damage related to scrolls. Has anyone ran into this problem? If so how did you fix the issue? It is wired only so the common fix i see for basilisk v3 issues of switching from BT to 2.4 sadly isnt an option
