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Question

The problem with mice

  • March 24, 2026
  • 1 reply
  • 7 views
buzzVioletRYBsite966

For some reason, the mouse works with a wire, but without a wire, it just disappears every second and the computer doesn't pick it up, even though it worked fine before (the drivers are all new, and I don't know what the problem is). Please help me if you've encountered a similar issue.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • March 25, 2026

Hi buzzVioletRYBsite966,

What is your mouse model? Also, have you tried plugging the wireless dongle into a different USB port or testing it on another computer? does the same issue happen there as well? In the meantime, please try these steps:

  1. Remove and reinsert the dongle into a different USB port (preferably directly on the laptop/PC, not a hub).
  2. Turn the mouse off and on and make sure it’s switched to the correct wireless mode (2.4 GHz vs Bluetooth, if applicable).
  3. Temporarily disable any USB power-saving settings in your OS and check if the mouse still disconnects.

If the issue persists, please PM me your mouse model, device serial number, and proof of purchase so I can check its warranty. You can also save the sharable file (proof of purchase) on Google Drive and share the link in your PM.


*Thread locked to curb conversation to PMs.

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