Hello,
I recently purchased the Razer BlackShark V2X and encountered an issue while trying to activate the 7.1 surround sound. When I attempted to register my headset, I received a red warning message stating, "The Product is Already Registered. Please contact support."
I wanted to reach out to seek assistance with resolving this matter. Could you kindly guide me on how to proceed?
Thank you for your help!
Best regards,
Hi there,
Thanks for alerting us about this and there’s a high chance that you have purchased a fake headset. I can double-check it just to be sure. Please drop me a PM along with your device’s serial number so I can validate it and check the registration.
*Thread locked to curb conversation to PM.
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