Hi,



First of all, let me expose what razer customer i am



Customer from 10 year.

Mouse : 3 razer trinity mouse, 1 razer naga mouse, 1 razer orouboros, 1 Razer Deathadder ...

Keyboard : 1 huntsman v2 analog keyboard, 2 ornata chroma keyboard ...

Sofware : Razer synapse all version



i take care about all of my hardware product (razer product too) and play only 2 mmo.

Except ornata chroma, i encounter problem with the rest of these product.



Now, 1 week ago, i bought huntsman v2 to replace my ornata chroma ...



I writed this post because it's the drop of water that has made the vase overflow.



Mouse :



- First Razer Naga : the right clic is bugged (1 year used)

- Second Razer Trinity : the mouse wheel is bugged and turn itselfs (1 year used)

- Third Razer Trinity : the right clic is bugged when i select items with left clic before (using it)



Keyboard :



- Huntsman v2 have an high coil whine, to reduce it i have to set brighness less than 30%.

- High coil whine occurs especially when brighness are always active (static 30%+), it occurs on other mode too.

- I never had this problem on my ornata chroma (90€), so make a keyboard without this problem is possible.



Software Razer synapse :



- pleb to change profile (freeze & bugs)

- interface (slow, heavy and none responsive result in high load)

- list of macro, profil etc .. are not sorted.

- Full bug when you use macro with third option 'switch between enable/disable loading whith binded keys', the macro continue to be executed when profil have been switched etc ...

- Ton of time per day, i have to kill all razer process and restart services because these software is in inconsistent state (full bugged).





'' When it's not a mouse problem, it will be the keyboard now ''



Result : 250€ for a keyboard and can't have product without problem ...



__________________________________________________________



In this open post, what i ask is :



- consider my customer opinion to improve quality of your product (hardware but sofware too !)

- compensate me for all shits it happenned, especially around naga product.

__________________________________________________________





Without change i'll continue to organize all my game & work razer process migration and i will definitively leave you Razer





Full bored ...