The Razer application does not detect my Basilisk V3 Pro 35k mouse

Basilisk V3 Pro 35k mouse, and it works, but the application doesn't recognize it. I've already updated and repaired the application (many times, and nothing). So I don't think that's the problem. I've manually uninstalled the mouse drivers and closed some applications too, thinking that was the issue, but nothing. I think I've tried everything. I tried Bluetooth mode, and it worked and was recognized that way, but it's not recognized by cable or wireless mode either. In that mode, it says the mouse is off, but it's on; it works, only the application doesn't detect it.