The Razer BlackShark V2 Pro 2023 Edition headset's microphone produces muffled sound, and Synapse EQ doesn't work.

Question

I bought the Razer BlackShark V2 Pro as a display. There's no cosmetic or material issues with the headset, just a slightly damaged box. I plugged it into my computer, and it produces sound without issue. However, despite its excellent microphone being praised, the headset's microphone is incredibly muffled. Also, when I access Synapse, I can only adjust the volume. I also can't adjust the EQ. Can you help me resolve this? Is there a problem with my headset?

Razer.Aero · Answer

HiEnparyus,I’ve responded to your PM. Please check your inbox, and let’s take it from there. All the best!*Thread locked to curb conversation to PM.

Sign up

Log in with Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

Scanning file for viruses.

This file cannot be downloaded