I have a Razer Viper Ultimate with the Mouse Dock Chroma. I’ve owned this mouse since October 2023, and it worked perfectly until a couple of days ago. After I cleaned my desk and reconnected the wires to my PC, the mouse started constantly disconnecting and reconnecting whenever the dongle was plugged into the dock.
I have checked the cable and tried various USB ports on my PC, but the issue persists. I also updated the mouse firmware and used the Razer Mouse Pairing Utility to reconnect it, but nothing changed. To test the dock, I plugged my phone into it; it charged without any issues, and the connection didn't drop. Interestingly, the mouse still charges when placed on the dock, but the data connection for the dongle is unstable. My warranty has expired, and I can't afford a replacement right now. I’m not sure what to do next.