The volume wheel on my Razer Huntsman V2 Tenkeyless does not function properly after launching Razer Synapse | Razer Insider
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The volume wheel on my Razer Huntsman V2 Tenkeyless does not function properly after launching Razer Synapse

  • August 6, 2026
  • 1 reply
  • 18 views
neocat_

Recently, I’ve been having a problem with the scrolling part of my volume knob. It functions just fine without Synapse but doesn’t work at all once I launch Synapse, even when binding scroll up and down to something else. Clicking it down works fine. I set it to Print Screen and it does it just fine when using Synapse. Obviously, I’ve tried binding scroll up/down to something different, restarting the application, updating keyboard drivers, unplugging and replugging in the keyboard, and even uninstalling then reinstalling Synapse entirely; none to any avail. Now I’m stuck opening the media bar in Windows to change volume, which is very inconvenient. Help would be appreciated, thank you!

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1 Reply

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • August 7, 2026

Hi ​@neocat_,

Please PM me the serial number of your keyboard so I can verify the model and look into model-specific solutions. I’d appreciate it if you can send me a screenshot of your Keyboard>Customize on Synapse 4 with the scroll wheel highlighted. You can upload the file on GDrive or Dropbox and send me a shareable link.

 

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