There was an unexpected error occured | Razer Insider
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Question

There was an unexpected error occured

  • November 2, 2024
  • 1 reply
  • 15 views

freshplaneBluebonnet878

How do I resolve this issue? I've tried countless times to recharge and I am not getting any otp. All I keep getting is the message 'An unexpected error occured'. 

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1 Reply

Razer.Aero
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  • Razer Support
  • 3310 replies
  • November 5, 2024

Hi freshplaneBluebonnet878,

For Razer Gold account issue, you can contact our Razer Gold Support Team by submitting a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Make sure to provide your correct information below:

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

You can share your case number via PM so I can help you coordinate with the team. All the best!

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