Hello I was able to add gold to my account this morning but it's been 4 hours that I've been trying to pay with it and it gives me the error that is in the title of the question I really need help the character I want to buy will leave the store tonight!

Hi Kidwasher,

I’be responded to your message. Please check yiur inbox and if the steps provided didn’t work, please submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the information to the team to reset your account OTP. Thanks!

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