There was an unexpected error when getting OTP | Razer Insider
Skip to main content
Question

There was an unexpected error when getting OTP

  • September 8, 2025
  • 1 reply
  • 7 views
GeraldMichaelMRubias

There was an unexpected error when getting OTP. no matter what I do, I cannot proceed to send OTP

This topic has been closed for replies.

1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer.AeroRazer Support
  • Razer Support
  • September 8, 2025

Hi GeraldMichaelMRubias,

For any issues with Razer Gold OTP, please submit a ticket or or connect with our Razer Gold Support Team through Live Chat by clicking the green chat button located at the bottom right of the page. Make sure to provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

You can PM me with your case ID number so I can call their attention to your case. Have a good one!

*Thread locked to curb the conversation to PMs.

CookiesCookie settingsAccessibility statement