This product is already registered /problem | Razer Insider
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This product is already registered /problem

  • July 6, 2025
  • 1 reply
  • 53 views

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻. 

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1 Reply

Razer.sushi.boi

Hi there, ​@architectone!

 

There’s a high chance that you have purchased a counterfeit headset. Let me double-check just to be sure. Please send me a message via PM along with your device’s serial number so I can validate it in our system and check the registration.

 

*Thread locked to curb conversation to PM.