Thresher Ultimate Xbox One X - random noise / clicking noise

DerDennis03 · 2019-01-28T11:18:55+00:00

Greetings from Germany! Have a two weeks old Thresher Ultimate for Xbox One and have set it up acc. to the manual. It worked fine so far. Just yesterday the headset's volume got extremely low and I permanently hear a random noise in the background, plus some clicking noise from time to time. If I push the Dolby button on the station, it permanently sounds like sitting in a tin bucket. As I said, this negative effect came out of a sudden. It worked before and I didn't change any settings! Strange: If I switch the station to PC mode (whilst still connected with my Xbox), sound is excellent again. No clicking, no noise, but it is extremely loud and whilst in PC mode, you cannot turn down the volume.... My Settings on Xbox One X (translated from German): HDMI Audio: Headset Optical Audio: Bitstream Bitstream: Dolby On the right side "Headset Audio" appears then: Headset: Windows Sonic for Headsets HDMI or optical audio Headset: I have checked the box (yes) Have tried differend settings as well, but without any positive result. Well, this is my main problem and hope to find a solution here, but I have two more questions ;-) Surprisingly the headsets works fine again (still on Xbox!) as soon as I remove the optical cable from the base station! So it is just linked to the Xbox by USB cable! Question No.1: What do I need the optical cable for? Does it provide a better quality (7.1)? What are the benefits of the optical cable? Question No.2: Is it possible the a.m. problem is a result of a broken/damaged optical cable? I will go and buy a new one to checkt this, unless you guys stop me and say "No need to buy a new cable. I had the same issue. Just do this and that and it will work fine again....." If I connect the headset to my PC it works fine. No issues. Thanks in advance! Dennis

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] January 2026 30,000 Silver Drawing

3 days ago

Home
Community Overview
Razer Support
Razer Support
Thresher Ultimate Xbox One X - random noise / clicking noise

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™