Thunderbolt 4 Dock not being recognized in Synapse | Razer Insider
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Thunderbolt 4 Dock not being recognized in Synapse

  • 9 June 2021
  • 1 reply
  • 90 views

Hello people,

My razer thunderbolt 4 dock is plugged in and being identified in windows just fine.

However it does not show up in synapse 3 app. I did try and repair the app as per the FAQs but no luck.

The dock itself is partially working. I can attach a monitor and recieve output just fine, however, plugging in ethernet cable or a mouse receiver does not work at all.

Any help is appreciated. Also, is there a direct support line that I can call to get support? I live in the UK.

Kind regards,
Ahmet Yavuz
This topic has been closed for comments

1 Reply

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • June 10, 2021
Please try to reinstall the Thunderbolt drivers, then get a newer version using Intel's DSA? I also highly recommend that you perform a clean installation of Synapse by following this guide. Send me a message if you need further assistance. By the way, you can contact our Support Team from here.

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