THX Audio Driver not routing audio to speakers

lugo0324 · 2022-06-25T16:36:34+00:00

Hello. I have a Razer Kraken V3 with THX Spatial Audio and I seem to have a consistent issue with allowing Synapse to route audio to external speaker. There are several issues that may be contributing to this issue so I will describe what I have found. The overall problem is primarily attributed to the drivers needed for the Kraken V3 headset. When setting up the headset, windows will also install THX Spatial Audio drivers. From my understanding (and experimenting) the spatial audio will only work if THX drivers are the default audio device. However, it seems that the THX drivers are software controlled through Synapse 3 which is likely the major culprit. In Synapse, when you select the headset there is a setting to choose a fallback audio device, this is chosen to be my Nommo Chroma speaker, such that if the headset is not connected, Synapse can maintain the THX drivers as the default and route the audio to speakers. The recurring issue with Synapse is that it does not normally detect the headset. Functionality of the headset is maintained, but the default audio device must be changed to either the headset itself or the speakers since Synapse will not route the audio to either...mainly because Synapse doesn't recognize the headset and will not choose to route the audio the speakers. To this point, the fix is always to change the default driver. Though changing the default audio devices are fixes, they are not the solution. I have tried various troubleshooting methods (i.e., uninstalling the audio drivers, reinstalling synapse, etc.) with little success. I have tried Razer's advanced Driver Identification tool that goes through a similar process of removing Synapse and reinstalling the audio drivers. I would really appreciate if Razer would address this issue because I know through my network that this is a normal issue. If there are any solutions beyond normal troubleshooting, I would definitely appreciate it, thanks.

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] January 2026 30,000 Silver Drawing

3 days ago

Home
Community Overview
Razer Support
Razer Support
THX Audio Driver not routing audio to speakers

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™