thx broken sound

After the latest firmware update (around 2 weeks ago), whenever I enabled THX and entered games, the sound quality became very bad for a few seconds. I decided to reinstall the THX driver, but now it will not reinstall at all, even after removing all drivers and reinstalling the application.

I found the THX driver in Device Manager, but it would not work. I tried repairing it and updating it, but nothing helped.

I also installed the THX Spatial Audio application from your website, but it is not free. Considering that I own these headphones, I believe I should either receive a THX activation code or have my THX drivers properly repaired.

For the past week, nobody has been able to help me.

Hi wireCoffeeclassic708,

Thanks for sharing your concern and for taking the time to detail the steps you’ve already tried. I understand you’re experiencing issues with THX Spatial Audio after the recent firmware update. To help fix the issue, please try performing a clean reinstallation of Razer Synapse by following the steps in this article. If the problem persists after completing the clean reinstall, please PM me with your device serial number so I can check its model and provide other workarounds. All best!

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