THX Game Profiles Aren't Working | Razer Insider
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THX Game Profiles Aren't Working

  • September 24, 2020
  • 7 replies
  • 130 views
A
I'm using a Razer BlackShark V2, and for some reason, THX Spatial Audio isn't working. I can toggle THX Spatial Audio on an off in Synapse, but there are no Spatial Audio modes and I can't add any Programs or Applications. Hitting the plus to add a new mode does nothing as well. The audio works, but all the features of THX Spatial Audio are not. I've uninstalled Synapse, reinstalled it, used CCleaner, but at the end of the day, still no audio modes and no way to add any.
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    Razer.Speedcr0ss
    Automaticzen
    I'm using a Razer BlackShark V2, and for some reason, THX Spatial Audio isn't working. I can toggle THX Spatial Audio on an off in Synapse, but there are no Spatial Audio modes and I can't add any Programs or Applications. Hitting the plus to add a new mode does nothing as well. The audio works, but all the features of THX Spatial Audio are not. I've uninstalled Synapse, reinstalled it, used CCleaner, but at the end of the day, still no audio modes and no way to add any.
    Hey there! Thank you for posting your THX concern here. When did the issue start? Please send your log by clicking the Razer Synapse feedback section. Please refer to the image below: Once done, please wait for the Support Team to send you a follow-up message via email within 24-48 hours or send me a PM so I can check for its updates.
    D
    • Dottio123
    • October 27, 2020
    I've just purchased a Blackshark V2 and am having this problem as well. Did you get a response from support?
    Razer.Speedcr0ss
    Dottio123
    I've just purchased a Blackshark V2 and am having this problem as well. Did you get a response from support?
    Hey there! Please submit a case to our Support Team or send me a PM together with your laptop's Synapse 3.0 logs by following the steps here. Save it via Google Drive or to any online drive account, then paste the link in your PM. Let's continue from there.
    C
    Automaticzen
    I'm using a Razer BlackShark V2, and for some reason, THX Spatial Audio isn't working. I can toggle THX Spatial Audio on an off in Synapse, but there are no Spatial Audio modes and I can't add any Programs or Applications. Hitting the plus to add a new mode does nothing as well. The audio works, but all the features of THX Spatial Audio are not. I've uninstalled Synapse, reinstalled it, used CCleaner, but at the end of the day, still no audio modes and no way to add any.
    I purchased the Blackshark V2 Pro last week and I have the exact same issue. I have tried troubleshooting in every way I can think of but the issue remains. Did you manage to fix it? A response would be greatly appreciated.
    Razer.Speedcr0ss
    Captenknark
    I purchased the Blackshark V2 Pro last week and I have the exact same issue. I have tried troubleshooting in every way I can think of but the issue remains. Did you manage to fix it? A response would be greatly appreciated.
    Hi there! Thanks for posting your THX Spatial Audio's concern here. Have you sent you logs and submitted a case like what I've recommended above?
    C
    Razer.SpeedCr0ss
    Hi there! Thanks for posting your THX Spatial Audio's concern here. Have you sent you logs and submitted a case like what I've recommended above?
    Hi. Yes I have sent feedback via Synapse 3 with logs as you suggested above. I also submitted a case and I'm currently receiving support but so far the supports suggested solutions have not helped. Therefore I am seeking support for this issue on multiple fronts. Did you manage to resolve the issue for the original poster, and if so, what was it that helped? Thank you in advance for any respone.
    Razer.Speedcr0ss
    Captenknark
    Hi. Yes I have sent feedback via Synapse 3 with logs as you suggested above. I also submitted a case and I'm currently receiving support but so far the supports suggested solutions have not helped. Therefore I am seeking support for this issue on multiple fronts. Did you manage to resolve the issue for the original poster, and if so, what was it that helped? Thank you in advance for any respone.
    Thanks for letting me know. I've reported this to our Support Team, and they are currently investigating the issue. There's no official yet. Please send me a PM together with your email address or case number so I can check its updates.
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