THX sound Doesnt work/Razer Kraken Tournament Edition

Hi! ive seeing alot of post with my same issue that THX doesnt work very well only work like 2 times for me and im really dissapoint of the help here cause always asking for an Screen or something and i see everybody is doing the same thing as me, even formating pc/cleaning/uninstall etc etc the program.. Is there an really solution about this? cause i only experiment like 2 times in all the time i have with the headset (around 4 months), also the most of the time only sounds 2 calibration things tho lol, only when i could use the THX i could see the really power of the headset but the rest meh.. everything is just like yall said and still nothing..