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THX Spatial and Windows 11 issue


geoDeepSpringBudfocus795

Hello,

Can you tell me when the THX Spatial 7.1 audio application will receive updates for Windows 11? If you're not going to do this - why is the app still paid?

As a clarification - THX Spatial Audio is not compatible with Windows 11 - several years after the release of the new system. In practice, there are problems with pairing the device. Every time I start the system, I have to disconnect the WiFi receiver from the USB and reconnect it, and sometimes perform a few additional steps. I saw somewhere official information from Razer that such problems may occur on Windows 11. But if you're still charging money for this app - and Windows 10 no longer gets support... well, something's wrong.

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3 Replies

I have Windows 10, and thanks I stopped logging into the server almost 1 month ago. After weeks of talking to bots via email, the latest response is to wait for an app update to fix the problem. Razer's technical service is non-existent, it is the worst consumer treatment I have ever received, including Aliexpress sellers.

valleyfastPurpureus374
geoDeepSpringBudfocus795 wrote:

Hello, 

 

 

real quick its telling me to use the kraken as standard on windows 11, sooooo, at this point i haaave no idea what to do to fix this and its getting on my nerves big time for like a year now

 

 

 

 

 

 

 

 

 

geoDeepSpringBudfocus795 wrote:

Can you tell me when the THX Spatial 7.1 audio application will receive updates for Windows 11? If you're not going to do this - why is the app still paid?

As a clarification - THX Spatial Audio is not compatible with Windows 11 - several years after the release of the new system. In practice, there are problems with pairing the device. Every time I start the system, I have to disconnect the WiFi receiver from the USB and reconnect it, and sometimes perform a few additional steps. I saw somewhere official information from Razer that such problems may occur on Windows 11. But if you're still charging money for this app - and Windows 10 no longer gets support... well, something's wrong.

 


  • Insider Mini
  • 1 reply
  • February 22, 2025
PinkPERIDOTsharp343 wrote:
I have Windows 10, and thanks I stopped logging into the server almost 1 month ago. After weeks of talking to bots via email, the latest response is to wait for an app update to fix the problem. Razer's technical service is non-existent, it is the worst consumer treatment I have ever received, including Aliexpress sellers.

The fact that it has been almost a year since you made your post and no one from Razer has responded to this post just reinforces this point...


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