THX Spatial Audio License Issue | Razer Insider
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THX Spatial Audio License Issue

  • March 17, 2026
  • 1 reply
  • 8 views

CoolGreydailyinfo583

Hello,  
I purchased THX Spatial Audio before and used it without problems. After reinstalling, the app asks for the license key again. Unfortunately, the activation email was deleted.  

My license does not show up in my Razer ID account. Can support help me recover or reassign it? I can provide proof of purchase if needed.  

Thank you.
 

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • March 18, 2026

Hi CoolGreydailyinfo583,

I understand you're having trouble accessing your THX Spatial Audio license. Before anything else, could you check your trash folder? The activation email might still be recoverable there. If it's gone for good, no worries, shoot me a PM with the following details and I'll raise a ticket on your behalf:

  • Order number
  • Full name
  • Email address
  • Phone number
  • Country

*Thread locked to curb conversation to PM.